About Us:
Green Powder is a brand owned and developed by HION Ltd – Health Inspired Optimum Nutrition. Trym Lodge, 1 Henbury Road, Westbury-on-Trym, Bristol, BS9 3HQ.
Please make contact via the online comments form or via info@HION.com
Payments and your privacy:
Our payment gateway is provided by PayPal. We do not store credit card details nor do we share customer details with any 3rd parties.
Delivery policy:
We aim to dispatch all orders via first class post on the same day if ordered before 14:00.
Delivery prices vary according to your order value. Postage will be added at the checkout stage of your purchase.
Our postage charges have been calculated according to the guidance given to us by the Royal Mail. We make no money from postage.
£5.00 to £15.00 order value – £1.60 Postage (First Class).
£16.00 to £60.00 order value – £2.70 Postage (First Class).
£65.00 order value and above – Free Postage (First Class).
The packages we send out are designed to fit through your letter box, so you don’t have to be home to sign for your goods.
If you have a small post box or you are aware that your order may be difficult to deliver we would appreciate you letting us know in the comments box when you order.
We currently only deliver within the UK.
Returns and refund policy:
We have a 30 day money back guarantee where you can apply for a full refund if you were convinced that you had no positive response from your powders.
In order to qualify for this guarantee, you must have made your purchase through our website, 30 days must have passed since the original order was delivered and we require an email from you confirming that you took your powders as directed over the 30 days with an explanation of what, if any responses you felt you had from our powders.
If for any reason there is a problem with your items please let us know immediately and we will process a full refund within 5 working days.
Where there are claims for damaged goods we will require a photo of the damages showing how they were received.
To date we have had no requests for a refund under either policy.
Product Availability:
If for any reason beyond our control, we are unable to supply a particular product, we will notify you as soon as possible.
